TERMS AND CONDITIONS

ACCEPTANCE OF CONDITIONS

This document establishes the General Conditions of Use of the services provided through the HOTEL GARCAS SL website, and this company reserves the right to periodically modify and update them, without prior obligation to users.

These conditions of use do not exclude the possibility that certain services provided through this website, due to their particular characteristics, may be subject to their own specific conditions of use.

The user declares that he has the necessary legal capacity to act and contract on the web in accordance with the conditions below, which he declares to understand and accept. Users who contract services through the HOTEL GARCAS SL website state that they are of legal age (18 years). In the case of contracting by minors, the authorization of the parents or guardians is required to enjoy the contracted service.

SERVICE DESCRIPTION

Through the HOTEL GARCAS SL website, users are offered access to various information about available services, also enabling online contracting of some of the services offered therein.

ONLINE BOOKING SERVICES

Contracting procedure: When using the service, the user will receive a confirmation email that will include confirmation that their purchase order is in the process of confirmation. If you are a consumer, once the charge corresponding to your reservation has been made, you will receive an email confirming it, this email will serve as proof of your reservation. The holder of the credit card used to reserve must correspond to the guest staying at the establishment. The credit card used in the reservation will be requested upon arrival to verify that the information provided is correct. The credit card holder must be present at that time.

Warranty: The reservation is confirmed and guaranteed all night by credit card. In case of not showing up at the hotel without prior notice, the first night will be charged (VAT and taxes included).

Termination of the contract or cancellation of the reservation: The credit card is only a means of guarantee. The cancellation of reservations by the user will not incur the cost of early cancellation, as long as it is made before the established time limit, 18:00 hours on the day of arrival. After that threshold, Hotel Garcas will collect compensation for cancellation expenses, which will amount to the amount of the first night (VAT and taxes included).

Cancellation costs : No amount will be charged from your credit card if the cancellation is made with a minimum of 48 hours before the day of entry to the hotel. If the cancellation is made within 48 hours prior to the check-in date, 50% of the total cost of the reservation will be charged to your credit card. In the event that the client does not appear at the hotel without prior notice, they will be charged 100% of the total cost of the stay. Abrir en el Traductor de Google Enviar comentarios Resultados web Traductor de Google

These clauses are not valid for reservations made with special rates. In this case, the respective established conditions will apply.

PRICES PER ROOM AND NIGHT

Prices are only valid in writing and during the period indicated therein. When there are justifiable reasons, Hotel Garcas reserves the right to modify these rates without prior notice.

The prices relative to the reservation will be indicated during the reservation process. VAT is applied to prices.

The user agrees to use the services in accordance with the Law, morality, good customs and public order, as well as with the provisions of these Terms and / or General Contracting Conditions. Consequently, you are obliged not to use the services, for illicit purposes or effects and / or contrary to the provisions of these Terms and / or General Contracting Conditions, harmful to the rights and / or interests of third parties or that, in any way , may damage the services, Hotel Garcas and / or its image.

PAYMENT METHODS

Clients of HOTEL GARCAS SL may make payments in the following ways:

  • CREDIT CARD: We accept payment with Mastercard, Visa credit, Visa debit, and any other accepted card. In case of a single payment, the total amount of the purchase will be charged to your card at the time of completing the order. The customer will receive a confirmation of the purchase process by email.

    Fraud with a credit card is a crime and HOTEL GARCAS SL will take legal action against anyone who makes a fraudulent transaction in our online store. HOTEL GARCAS SL monitors each transaction and will use all the means available by law so that those who make fraudulent purchases are sanctioned by the authorities.

  • WIRE TRANSFER: A bank transfer is a money order between the customer’s account and that of HOTEL GARCAS SL. The account number to make the corresponding payment will be indicated at the end of the purchase.

    The following composition is recommended in the transfer to correctly process your data; in the “Sender or Originator” field indicate name and surname or company name. After making the deposit / transfer, you must send the receipt of the transfer via email to informacion@hotelgarcas.com

CLAIMS SHEET

There are complaint forms available to the client. The form can be requested from our customer service department by phone or by email, and we will send it to the address you indicate. You can also request it in our establishments, at the CALLE NOVAL 2 LAVACOLLA 15820 – SANTIAGO DE COMPOSTELA (A CORUÑA) store.

In addition “The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers will be able to submit their claims through the online dispute resolution platform.”

APPLICABLE LEGISLATION

These General Conditions of Use, as well as the relationship between HOTEL GARCAS SL and the user with respect to them, will be governed by Spanish law. The parties submit, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of HOTEL GARCAS SL.